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HP Recommended
HP 15-n071sr
Microsoft Windows 8.1 (64-bit)

failure ID:64Q264-7559SE-MFPWXF-60BN03.As I understand there is problem with smart part of my hard disk.What to do now?To Buy new one?

1 REPLY 1
HP Recommended

Hi:

 

The failure code reported, Hard Disk 1 SMART Hard Drive Detects Imminent Failure, means the hard drive is about to fail or has failed, needs to be replaced and the operating system reinstalled.

 

If you can still get into Windows, back up any files you need to save onto a portable hard drive.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04439615

 

I think that model originally came with W8, correct?

 

If so, here is how you can reinstall W8.1 for free by using the W8 product key in your notebook's BIOS.

 

Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 64 bit.

https://www.microsoft.com/en-us/software-download/windows8ISO

If you are asked to enter a product key during the installation process, use this generic key.

 

This is the generic key for W8.1 'Standard.'

 

334NH-RXG76-64THK-C7CKG-D3VPT

 

If you had to enter the generic key, manually change the generic product key to the W8 key in your PC's BIOS in the PC settings menu.

 

After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

 

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or USB flash drive so it is bootable.

 

Then you can install the available drivers and software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-n000-notebook-pc-series/5401225

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.