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I need to know if my laptop battery qualifies for the recall replacement.

HP Recommended
Pavillion 15 -au 123cl

My laptop is a "refurbished" one, as I mentioned: HP Pavillion -au123cl. I bought it in 2018 ("I think"). Today I realized I should not continue without a new battery. Performance is really bad and I know if I don't replace it I will risk my work, besides I have observed the same as other customer's complaints with their batteries. Again does my refurbished laptop battery qualifies for a replacement? (if so what I should do next )If not I need to find a new one asap.


Thank you!

[personal info removed]

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended


Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:


And, also I did go through your HP Pavilion - 15-cc123cl product details and found no recall program for this model. 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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