• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-25-2024 03:49 PM - last edited on ‎09-25-2024 04:09 PM by Retired

HP Recommended
Product: HP 14-dq0000 Laptop PC (56Z60AV)

So, I bought my laptop off of amazon from the HP company. In the description it said " 16GB RAM | 576GB storage" however, I wanted to download an app for school, but I kept getting an error message saying that there wasn't enough storage, I thought it was weird, so I went to settings, system, and then storage and saw that I only had 57.8 GB of storage. I got this laptop July 16th so I'm not sure if it's too late for anything but please help me.

Category:
2 REPLIES 2

‎09-25-2024 04:12 PM - edited ‎09-25-2024 04:29 PM

HP Recommended

Please post the product number of your notebook.

 

Run the Windows system information app and the product number can be found on the System SKU line.

 

If your notebook has an Intel Celeron N4120 processor, I am pretty sure that it came with a 64 GB eMMC drive and 4 GB of memory from HP.

 

Then the Amazon seller you bought the notebook from removed the 4 GB memory chip and installed a 16 GB memory chip in its place.

 

HP does not directly sell PC's on Amazon.

Was this reply helpful? Yes No

‎09-25-2024 04:24 PM

HP Recommended

@Mia1122 

 

Which one on the following link is your machine ?

 

                   https://support.hp.com/au-en/product/product-specs/hp-14-d0000-laptop-pc-series/model/2101047572

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.