I sent my laptop for repair 4 months ago and HP hasn't started on the repair.

[OGDolemite]

I have two issues.

First, I sent my laptop for repair on May 23, 2024 because the keyboard stopped working.  It is now, September 16, 2024 and HP keeps saying they are waiting on parts.  I've contacted support multuiple times and have been told the issue was "escalated" but no one can tell me when the laptop will be returned.  I can provide the case numbers, if needed.

Second, I recently recieved a warning from HP that my 1-year warranty is expiring, which is odd because I purchased the 3-year HP Care Pack along with my laptop.

[erico]

I have notified a Moderator and asked for help in connecting you with a CarePack team.

Have you used the HP Support Virtual Repair center to check on your product repair status?

https://support.hp.com/us-en/help/repair#:~:text=Check%20your%20repair%20status%20online,product%20o....

[OGDolemite]

Thank you with regard to the moderator assisting wth the CarePack.  I recieved a number to call, which I called but it has not yet updated in my HP account.  Hopefully it will in a couple days.

This is what that link you sent says.  That 09/25/24 date in the bottom box changes every few days to push it back over and over and over again because a part is on backorder.  No one can tell me how many more months (or years) it will take HP to repair my laptop.  I've contacted support multiple times and they say they've filed complaints and excalated the issue with the repair team with no results.  What else can I do here?

HP sends you packaging material to ship your product to us.	HP shipped the packaging material on 05/24/2024 to the address shown above.The FED-EX SECOND DAY tracking number is xxxxxxxxxxxxx.
HP receives your product	HP received your original product on: 06/04/2024
HP repairs your product.	Your product is in the process of being repaired.
HP ships your repaired product back to you.	Your product will be shipped to you once it is repaired.Your estimated delivery date is 09/25/2024.Your FED-EX GROUND tracking number will be available once your product ships.

[erico]

I understand your impatience, but it has been only one day.

Use the number that you were provided.

[Raj2111]

Hi @OGDolemite 

Welcome to the HP Support Community.

Thank you for posting your query. Sorry for the trouble , I will be glad to assist you.

I see that there is an issue with the laptop hardware repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Raj 

HP Support