I was charged twice for an update. I am just trying to reach someone to correct the billing error.

[HELPNOW5]

Obviously many people have problems since the name HELP NOW is used frequently.

I am just trying to reach someone to correct a billing error. I was trying to get an update and I updated and then I had an email to update and it billed me twice. 

How can I reach a real person for this billing issue?

[Max3Aj]

@HELPNOW5, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's serial number and active case ID with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 
 

Now, let's dive into the issue! Could you please elaborate on what's happening with your PC? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Max3Aj

[HELPNOW5]

(edited)

I do not have a case ID. I just need to reach someone to help with the double billing. Would you direct me to the appropriate website or customer service site? 

Thank you

[Max3Aj]

@HELPNOW5, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support