Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
Resolve Windows 10 or update issues on HP computer or printer– Click Here
What exactly would the shop do to upgrade my laptop?
I can't see your image. What is your HP Pavilion Laptop 14-ce0xxx machine ? Please use the following way to find out the model/product of your machine
Please do NOT post its Serial number (s/n).
Here is the Product number: 7GP17EA#ABU
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