11-16-2017 06:00 AM
if i opened my camera then it shows GETSTARTED CONNECT TO CAMERA and other apps also not opened the webcam
so,can i fix the webcam is damaged?
11-17-2017 05:21 PM
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are having issues with the webcam not working on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.
To provide you with an accurate solution, I'll need a few more details:
Could you provide me with the exact model of the notebook? Use this link to find it: http://support.hp.com/us-en/document/c03754824
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Did it stop working after a recent software update?
Is the webcam detected in the Device manager?
When was the last time it worked without these issues? Have you attempted a system restore?
Have you tried to uninstall and reinstall the webcam drivers?
In the meantime, please try the steps mentioned on this link: Click here
Please reply with the details for further assistance.
Eagerly waiting for your response!
I am an HP Employee
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