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‎08-19-2019 08:09 PM

HP Recommended
Product: ENVY x360 - 15t-aq200 CTO
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Envy X360 15t that I cannot seem to get the IR camera working on.  Never have been able to since I got it a year ago.  It shows up in the device manager, but the only camera that shows up in any software is the HP Truevision HD.

 

2019-08-19.png

 

Any clue on how to get this working?

5 REPLIES 5

‎08-21-2019 03:57 PM

HP Recommended

Hello @JeffNH,

 

Are you trying to get the IR camera working for Windows Hello login?

 

What does it say in the sign-in options of Settings? 

I used to be an HP Expert. I no longer participate in this community.
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‎08-23-2019 07:20 AM

HP Recommended

I'm just trying to get it working in general.  It would be nice to be able to use the camera in low light levels at night.  I do not have the windows hello face login set up.

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‎09-03-2019 04:23 PM - edited ‎09-03-2019 05:59 PM

HP Recommended

I'm not aware of any method to get it working outside of facial login. The IR camera is there so that the user has a convenient method of Windows login - not much else.

I used to be an HP Expert. I no longer participate in this community.
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‎09-03-2019 05:14 PM

HP Recommended

So, this is actually a true IR camera (like FLIR), not just a camera with IR night vision?

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‎09-03-2019 06:02 PM

HP Recommended

Sorry, my bad. They're near-infrared cameras and yes, should work as night vision technically as they work in low-light.

 

That's an interesting question as I'm not actually too sure if you can manually keep the IR camera on. I did some searching online but wasn't able to find much. I've always just used it for sign-in but nothing else.

 

Sorry about that,

Eddy

I used to be an HP Expert. I no longer participate in this community.
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