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JeffNH Top Student
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IR Camera Not Working

ENVY x360 - 15t-aq200 CTO
Microsoft Windows 10 (64-bit)

I have an HP Envy X360 15t that I cannot seem to get the IR camera working on.  Never have been able to since I got it a year ago.  It shows up in the device manager, but the only camera that shows up in any software is the HP Truevision HD.

 

2019-08-19.png

 

Any clue on how to get this working?

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Distinguished Professor Distinguished Professor
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IR Camera Not Working

Hello @JeffNH,

 

Are you trying to get the IR camera working for Windows Hello login?

 

What does it say in the sign-in options of Settings? 

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JeffNH Top Student
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IR Camera Not Working

I'm just trying to get it working in general.  It would be nice to be able to use the camera in low light levels at night.  I do not have the windows hello face login set up.

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Distinguished Professor Distinguished Professor
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IR Camera Not Working

I'm not aware of any method to get it working outside of facial login. The IR camera is there so that the user has a convenient method of Windows login - not much else.

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JeffNH Top Student
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IR Camera Not Working

So, this is actually a true IR camera (like FLIR), not just a camera with IR night vision?

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IR Camera Not Working

Sorry, my bad. They're near-infrared cameras and yes, should work as night vision technically as they work in low-light.

 

That's an interesting question as I'm not actually too sure if you can manually keep the IR camera on. I did some searching online but wasn't able to find much. I've always just used it for sign-in but nothing else.

 

Sorry about that,

Eddy

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