IR Camera for Pavilion

[USER2024181618]

I need to know, My HP model is HP Pavilion x360 14-ek1018 can add the IR camera or not? because I want to use Windows Hello face but I can't use it, or I have to download IR driver?  please suggest me with the right way. Thanks.

[Nal_NR · Accepted solution]

Hi @8CG3122FS1,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The HP Pavilion x360 14-ek1018 model does not come with an IR (infrared) camera out of the box, which is required for Windows Hello facial recognition. Unfortunately, adding an IR camera to a laptop that didn't originally include one is not a straightforward upgrade.

Options for Using Windows Hello Face

If your current laptop model doesn't support an IR camera for Windows Hello face recognition, you have a couple of alternatives:

Option 1: External IR Camera

You can use an external USB IR camera that supports Windows Hello. These are readily available and can be connected to your laptop.

1. Purchase an External IR Camera:
   • Look for webcams specifically advertised as compatible with Windows Hello. Some popular options include the Logitech BRIO and the Creative Live! Cam.
2. Connect and Set Up:
   • Connect the external IR camera to your laptop via USB.
   • Follow the manufacturer's instructions for installing any necessary drivers or software.
   • Go to Settings > Accounts > Sign-in options > Windows Hello Face and follow the prompts to set up facial recognition.

Option 2: Use Other Windows Hello Options

If you don't want to use an external camera, you can still benefit from other Windows Hello features:

Fingerprint Reader:

• If your HP Pavilion x360 14-ek1018 model includes a fingerprint reader, you can use Windows Hello fingerprint login.
• Go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint to set it up.

PIN or Password:

• You can also set up a secure PIN or password as an alternative.
• Go to Settings > Accounts > Sign-in options to set up a PIN.

Summary

While your HP Pavilion x360 14-ek1018 does not support an IR camera for Windows Hello face recognition, you can still use an external IR camera or other Windows Hello sign-in options like a fingerprint reader or a PIN. If you decide to go with an external IR camera, make sure it's compatible with Windows Hello to ensure a smooth setup process.

Hope this helps! Keep me posted for further assistance.

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