• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

Hi, I have a HP laptop from 2021 that will no longer charge (HP Laptop 15 R3-5/8/256 15.6). The issue seems to be the dc charging port/cable. The green sticker on it says:

SUYIN P/N:CBL00666-0170

HP DC 90W P/N: 799749-Y17

L006660170

Rev-B

 

I want to buy a new one but I can't find anything that matches completely. The closest I can find is 90W that looks very similar but they all have 2 differences/questions:

1: the green sticker in the screenshots of a new cable on e.g. Amazon, show Rev-A, I cannot find any with Rev-B or any explanation about the difference. Will a "Rev-A" cable be usable / replace my "Rev-B" cable?

2: On my existing dc port, the opening "port" where the actual charger connects, has two vertical slits on the top/bottom (see screenshots). All the 90W HP DC cables I can find on sale do not have these vertical slits. Does this mean anything for charging/compatibility?

 

Rev A DC Port on sale from Amazon:

Amazon HP DC port without vertical slits.jpg

 

My Existing DC Port (note the vertical slits on the circle/socket:

Existing DC port with vertical slits.jpg

 

Kind regards.

 

1 REPLY 1
HP Recommended

(that should be horizontal slits from the image angles actually)

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.