If my laptop pauses at 70% of a diagnostic scan does that mean the drive is bad

[drune256]

My laptop passed the short scan but stopped at seventy percent and it has been there for over eight hours. Does this mean that my drive is bad? Is there anything else that can cause this? 

[Echo_Lake]

@drune256

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, you're in need of support. Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you tried restarting the computer when it was stuck?
• Are you able to boot into windows?
• Are you trying to perform a hard drive test? How are you running this test?
• When was the last time it worked without these issues?
• Were there any hardware/software changes made?
• Do you get any error message while restarting the computer?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

Click here To perform a power reset on a laptop.

Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[drune256]

Support team

I restarted and ran system tests from Hp diagnostics. The short drive scan got to 10% and failed. I'm able to boot into windows . To run diagnostics I opened up Hp pc hardware diagnostics 1.5.0.0   This is about the first time I recall running this diagnostic. Not positive if I ran it before. No changes to the hardware. No error messages. 

Dave

[drune256]

Support team

I restarted and ran system tests from Hp diagnostics. The short drive scan got to 10% and failed. I'm able to boot into windows . To run diagnostics I opened up Hp pc hardware diagnostics 1.5.0.0   This is about the first time I recall running this diagnostic. Not positive if I ran it before. No changes to the hardware. No error messages. 

Dave

[Echo_Lake]

@drune256 

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