Intermittent blue screen error about once a week.

[Henry263]

Hello for the past few months I have been experiencing blue screen crashes about once a week. It is a fairly new laptop and is still under warranty. My laptop will just randomly stop working in different ways before eventually crashing. For example, the touchscreen will stop working, then spotify/ bluetooth will stop, then I won't be able to exit apps, then keyboard input stops before finally the device crashes. There is nothing specific that I'm doing when it crashes, it is sometimes OneNote, sometimes YouTube etc.

It gets to a blue screen before then going black saying no boot device found / hard drive error. I have run both the quick and extensive hard drive tests and both don't produce any error codes. The BIOS also detects intel optane so it isn't that known error either. I have also updated my drivers and nothing has helped yet. I suspect it must be a hardware issue with the ssd but just want advice on how to move forward. It is very hard to test since it only crashes every know and again.

[ub6424]

Hello @Henry263 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name
Version
System Model
System SKU ( equals HP product number (p/n) )
Processor
BIOS Version/Date

(2) Please report your results

[Henry263]

Thanks for the response,

OS Name: Microsoft Windows 11 Home

Version: 10.0.22000 Build 22000

System Model: HP Spectre x360 Convertible 14-ea1xxx

System SKU: 4X744PA#ABG

Processor: 11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz, 2918 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date: AMI F.27, 14/06/2022

[ub6424]

Hello @Henry263 

(1) Download and install

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.D

20.5 MB

Jul 18, 2022

Download

Intel Serial IO Driver

30.100.2129.8 Rev.D

0.8 MB

Jul 20, 2022

Download

HP PC Hardware Diagnostics Windows

1.8.1.0 Rev.A

339.2 MB

Mar 10, 2022

Download

(2) Restart Windows

(3) Run <HP Diagnostics for Windows>

- Perform <all> tests

(4) Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Henry263]

[ub6424]

Hello @Henry263 

The results are good.

(1) Visit website

INTEL's WiFi package drivers 22.160.0

(2) Download and install

WiFi-22.160.0-Driver64-Win10-Win11.exe

(3) Restart Windows

(4) Test your notebook for a while. If it works permanently or an error occurs, please report back.