11-17-2019 11:27 AM
Can anyone help identify a problem my HP pavilion laptop has. It will not charge the battery, I have a intermittent flashing icon. I have purchased a replacement power lead (the correct one) but it has made no difference. Every 1to 2 seconds it switches between charging and not charging.my laptop is almost 3 years old. it is a pavillion 15a2
11-19-2019 05:39 PM
Thank you for posting on the HP Support Community.
- Have you made any hardware/software changes?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
- Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?
Keep me posted for further assistance.
I am an HP Employee
11-20-2019 11:04 AM
Thanks, I have made no changes, to anything, However I have since purchased a new replacement battery and now my laptop works fine and charges ok. so I think my old battery had become exhausted through age and therefore could no longer charge.