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Issue about sata ports on my Hp pavillion g7

HP Recommended
Pavillion g7 2335dx
Microsoft Windows 10 (64-bit)

Help? I'm having issues with my caddy drive. Where it doesn't detect my newest hard drive that I bought which I have already formatted and (the drive is fine still works and detected when using an external enclosure.) I don't know if it is the cable or the port is having issues. I tried using the hard drive on the main one and it is detected, However only this caddy drive doesn't detect the drive nor my ssd that I have on my main drive. My concern is this port for this caddy is design to use a cable for caddy? Because i try to change the cable from the main one and the caddy and it doesn't work so my question is how do I fix it??? 

HP Support Agent
HP Support Agent
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Hi@Edge46, Welcome to the HP Support Community!


As Caddy drive combination is not tested by HP. So, the functionality is not guaranteed.


I request contact Local tech,


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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