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01-25-2020 10:37 PM
I would like to add extra ram to my device after this problem is fixed
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Accepted Solutions
01-28-2020 02:15 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the computer is overheating, and you would like to add more RAM.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend update the BIOS and the graphics driver on the computer and check if it helps.
https://support.hp.com/in-en/drivers
The maximum supported RAM on your computer is 16GB. Please refer to the below service guide for your computer for more information.
http://h10032.www1.hp.com/ctg/Manual/c06248419
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
01-28-2020 02:15 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the computer is overheating, and you would like to add more RAM.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend update the BIOS and the graphics driver on the computer and check if it helps.
https://support.hp.com/in-en/drivers
The maximum supported RAM on your computer is 16GB. Please refer to the below service guide for your computer for more information.
http://h10032.www1.hp.com/ctg/Manual/c06248419
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
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