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Raju2311
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Message 1 of 2
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Solved!

It's over heating and shows the blue screen saying "windows has stopped working"

Hp pavilion 15 Cs 1000tx
Microsoft Windows 10 (64-bit)

I would like to add extra ram to my device after this problem is fixed 

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Message 2 of 2
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Flag Post
HP Recommended

Solved!

It's over heating and shows the blue screen saying "windows has stopped working"

@Raju2311,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is overheating, and you would like to add more RAM.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend update the BIOS and the graphics driver on the computer and check if it helps.

 

https://support.hp.com/in-en/drivers

 

The maximum supported RAM on your computer is 16GB. Please refer to the below service guide for your computer for more information.

 

http://h10032.www1.hp.com/ctg/Manual/c06248419

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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