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‎05-27-2017 07:42 PM

HP Recommended
Product: Pavilion 15-1b157nr
Operating System: Microsoft Windows 10 (64-bit)

After installing the W10 creators update, I am getting the following error:

 

AccelerometerSt.exe

 

The code execution cannot proceed because VCRUNTIME140.dll was not found.  Reinstalling the program may fix the problem.

 

I checked on the HP website, and this is related to the HP 3D drive guard.  I downloaded and installed the latest version and after reboot am still getting this error.

 

Please help.

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-27-2017 09:38 PM

HP Recommended

@oldmoe

 

Welcome to HP Support Forum. Please try

(a) Uninstall HP 3D DriveGuard from Device Manager,
(b) Reboot your machine,
(c) Download and install
 
    http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

(d) Restart your machine.

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 REPLIES 3

‎05-27-2017 09:38 PM

HP Recommended

@oldmoe

 

Welcome to HP Support Forum. Please try

(a) Uninstall HP 3D DriveGuard from Device Manager,
(b) Reboot your machine,
(c) Download and install
 
    http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

(d) Restart your machine.

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-28-2017 05:08 AM

HP Recommended

Thank you for your reply.  If you reread my original post, you can see that I have restarted the machine.  Several times in fact.  It still comes up with the same error.

Was this reply helpful? Yes No

‎05-28-2017 05:23 AM

HP Recommended

Thank you.  That resolved it.  Not sure why I could not find that version of the HP 3d Drive guard last night when I searched for it, but now it is coming up error free.

 

 

 

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