cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 1
57
Flag Post

Key rarely responding

HP Recommended
HP Pavilion 15-cw1007nv
Microsoft Windows 10 (64-bit)

Hello,

 

my friend has new (and more specifically Renew) HP Pavilion 15-cw1007nv since about a week. Everything is fine except one thing. From the very beginning she noticed, that the key "K" in her notebook sticks out a bit and is loose. It wouldn't be a problem, but it affects writing on the keyboard.  The key works properly only when pressed on this loose side. The "normal" side generally doesn't respond.

 

How can I fix it at home? Is it necessary to replace the key?

 

Also, I have similar problem with my HP Pavilion Gaming Laptop 15-ec0xxx, also from renew. No key is loose, but from the beginning "S" responds only if pressed right in the middle. Other keys works right at the edges.

 

Photos of my friend's keyboard below.

 

Regards

 

1.jpg2.jpg

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation