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Sven_S
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Keyboard Glllllllllllllllitch - Any Solution / Advice Appreciated

HP Recommended
HP ENVY x2 Detachable PC 13
Microsoft Windows 8.1 (64-bit)

I am experiencing 2 different glitches with my detatchable keyboard. It is severly effecting my work productivity.

 

First issue: my keyboard will freeze up, not allowing me to type anything. The duration lasts anywhere between 5-30 seconds. During this time, still use I may still use my mouse fine. The keys on my keyboard just are not registering. If I am in the middle of typing, the cursor will remain blinking but not show the new letters. 5-10 seconds later, it will re-engage. Sometimes, it will try to catch up with what I wrote, hhhhhhhhhhhowever (see issue 2 below), only registering half of the words, requiring me to go back and insert miiiissing words.

 

Second issue: When typing, a letter will get stuck and repeat itself. For example, it will look like (edited) below. The letter will repeat itself endlessly, unless I press other buttons, causing it to stop the studder.

 

Pleasssssssssssssssssssssssssssssse advise (IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII am not trolling -                                                    these are rrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrreal examples. I am notttt doing this extra to prove my point.)

 

Thank you,

 

Sven S

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A4Apollo
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Hey there! @Sven_S, Thanks for stopping by the HP Support Forums!

 

I understand your laptop is freezing and the keyboard becomes unresponsive.

 

Don't worry I'll try to help you out.

 

Did you make any hardware or software changes on your PC?

 

Have you tried checking with an external keyboard?

 

Please provide the product number of your PC to assist you better.

 

As you mentioned your laptop is freezing and the keyboard becomes unresponsive.

 

Try the steps recommended below.

 

Try updating the BIOS and chipset driver on your PC and check if it helps.

 

You can try updating the drivers using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

 

If the issue still persists after trying out the steps try the steps recommended below.

 

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

 

Refer this article to further troubleshoot lock up or freezing issues with PC.

 

If the issue still persists try running a system diagnostics test on your PC and check if the hardware on your laptop is functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Have a great day! 🙂

 

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

 

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

A4Apollo
I am an HP Employee

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