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Keyboard. Many keys not functioning.

HP Recommended
HP Pavilion 17-e153sa Notebook
Microsoft Windows 10 (64-bit)

Hi. My keyboard is malfunctioning: The whole row of the 'Z' keys do not work. In addition Caps Lock does not work as well as many other keys such as Tab, numbers 5 and 6, left shift key. f6, f8 ext. I have uninstalled the keyboiard and then updated driver. I have been into bios and reinstalled factory defaults. Please can anyone help? Thanks Andy

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Andyhppa

 

Hello;

Allow me to welcome you to the HP forums!

 

Wish I had good news for you, but I don't.

Unlike external keyboards, the ones on laptops are not made to be rugged, but instead, to be light. Thus, if you get five years out of a laptop keyboard, you're doing very well.

Here's some troubleshooting steps you can try: http://support.hp.com/us-en/document/c03738933

If you are experienced at laptop repairs, you can often replace a keyboard for $25 for a new one and a half-hours work. I have done this on older HP laptops.

But, if you're NOT, there is a serious risk of breaking fragile connectors and cables doing this -- so I do not recommend it.

Instead, I would recommend you hunting down a local laptop repair place to have THEM replace the keyboard. Should only be an hour's work or less.


Good Luck

 

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Hi 

I have now changed the keyboard. Now the bottom row of keys on the 'Z' row work but the other rows on the 'Q and A' rows do not. 

I don't think it's a keyboard issue but something else. Can anyone help please?

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Hi 

 

I have now changed the keyboard. Now the bottom row of keys on the 'Z' row work but the other rows on the 'Q and A' rows do not. 

 

I don't think it's a keyboard issue but something else. 

 

I have uninstalled the keyboard and driver and re-installed. Checked the region etc. No joy? Can anyone help please?

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