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Honor Student
Posts: 2
Member Since: ‎11-25-2016
Message 1 of 4 (174 Views)

Keyboard Mute Indicator stopped working after update

Product Name: Envy TouchSmart Ultrabook
Operating System: Microsoft Windows 10 (64-bit)

An extensive update to my Windows 10 OS loaded in recently and now the Mute LED indicator on the keyboard is no longer working.  The button still mutes and unmutes OK, but the indicator no longer lights when muted.

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PhD Student
Posts: 1,120
Member Since: ‎02-14-2016
Message 2 of 4 (157 Views)

Re: Keyboard Mute Indicator stopped working after update


wert55 wrote:

An extensive update to my Windows 10 OS loaded in recently and now the Mute LED indicator on the keyboard is no longer working.  The button still mutes and unmutes OK, but the indicator no longer lights when muted.


Hi,

 

Follow the steps below.

 

This package contains the driver that enables the IDTHigh-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

File name: sp63555.exe

 

If that doesn't work you can try this...

 

1. Select IDT High Definition Audio CODEC on Device Manager.

2. Select Driver tab.

3. Click Update Driver... button.

4. Select  -> Browse my computer for driver software.

5. Select -> Let me pick from a list of device drivers on my computer.

6. Select  High Definition Audio Device (Not  IDT High Def...  this is important.) and click Next.

    Warning message appears, but reply Yes.

7. ! Windows has successfully update your driver software.

8. Reboot the PC

 

Credits goes to:

Paul

https://h30434.www3.hp.com/t5/Notebook-Audio/No-sound-after-update-to-Windows-10/td-p/5437738

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Honor Student
Posts: 2
Member Since: ‎11-25-2016
Message 3 of 4 (145 Views)

Re: Keyboard Mute Indicator stopped working after update

It worked! Thank you so much!!

PhD Student
Posts: 1,120
Member Since: ‎02-14-2016
Message 4 of 4 (139 Views)

Re: Keyboard Mute Indicator stopped working after update


wert55 wrote:

It worked! Thank you so much!!


Your always welcome. If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked! 

 

Cheers!

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


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