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Solved!

Keyboard ONLY works to put in password

HP Recommended
15-da0073ms
Microsoft Windows 10 (64-bit)

so the first time this started happening around February/March after I updated my windows. Afterwards, I was able to fix the problem by going to device manager and installing/disabling the keyboard, though it took a couple of restarting and then it worked until the problem came up again after updating my computer around may. Again, I tried uninstalling my keyboard, and thought that fixed the problem, as when I put in my password to log in my computer, I was able to use the keyboard but once I was in my computer, the keyboard wouldn't work (for anything such as Google, settings, drives, etc.).

ALSO: My on/off, airplane mode, and brightness(es) buttons work as well as the TouchPad and the two buttons underneath work just fine.

Any insight would help tremendously! 🙂

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HP Support Agent
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@Loni1016

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please perform a System Restore to an earlier time before this issue started and let me know how it goes

 

Link: https://support.hp.com/in-en/document/c03327545

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Thank you so much! Very much appreciated, I've gotten so used to trying many different things which ended up not working. I set the points and enabled it, then started the process and it worked! I had no idea it was so simple, so again, thank you so much!! 🙂

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HP Support Agent
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@Loni1016

 

I'm glad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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