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‎10-01-2021 04:17 AM

HP Recommended
Product: HP Spectre x360 - 15-ch004na
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Back when I first bought this machine, I noticed that a few keys (M, Cursor Down, Numpad 2, 5, and '.') seemed to not sit flat, and stick up slightly higher than the other keys in one corner - but since they all worked fine, I thought it just a cosmetic issue and not worth sending the system back for.

 

Now, however - the Cursor Down key has totally come off...

 

The machine is still covered by extended warranty - I use this machine on a daily basis for my work, so what are my options for getting this resolved ASAP?

 

Thanks!

Category:
1 REPLY 1

‎10-01-2021 04:45 AM

HP Recommended

Hi,

If under warranty you should try getting directly in contact with HP support 

https://support.hp.com/gb-en/contact/laptops

 

The keyboard comes as one part with top cover, so usually an expensive fix. If you need a guide on replacing the keyboard/top cover, let us know.

 

David

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