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‎02-17-2021 11:58 PM

HP Recommended
Product: HP Pavilion x360 Convertible Laptop 14-dh0062no
Operating System: Microsoft Windows 10 (64-bit)

My hardware keyboard and touchpad are not working. I need to use an external mouse and keyboard. The fingerprint scanner is working fine. This happened. Suddenly and without a warning. I

 

tried to update, uninstall, reinstall drives. Nothing Worked!!!

 

A very fast reply is needed.

1 person had the same question
4 REPLIES 4

‎02-18-2021 12:21 PM

HP Recommended

https://www.youtube.com/watch?v=14GKIpGPNRM&t=2s

You could try testing it first.  Do you have the hp support software installed, it may help to find newer drivers.  Have you anything else plugged in at the same time? Did it just do a windows update? Can you remember the last software installed before it happened?

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‎02-21-2021 03:38 PM

HP Recommended

I have tried hp diagnostics. I did a reset of windows also. But in vain. My external keyboard and touchpad are working. Its very sudden damage, should be due to some software update. 

 

My keyboard and touchpad work in BIOS environment just fine. They do not work normally.

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‎02-21-2021 03:46 PM

HP Recommended

https://www.youtube.com/watch?v=7m0nGVk6JkM&t=4s

Try this to see, it may help, it is the first thing Microsoft always advises.

Have you anything running in the background, touch screen software, voice software? 

What exactly is wrong with the keyboard and mouse, in what way are they not working?

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‎02-25-2021 11:57 PM

HP Recommended

I tried this too yesterday. It did not work too. I also tried reinstalling windows. But nothing works

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