cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
324
Flag Post

Keyboard and trackpad not working after bios update

HP Recommended
HP Envy M6 W103dx
Microsoft Windows 10 (64-bit)

Please help

 

My laptop is Hp Envy M6 W106dx, Yesterday my laptop BIOS was updated to  F.23 version and after that update keyboard and trackpad of my laptop is not working. I have tried every thing but it is not working. It works perfectly at the startup and in the BIOS menu but do not works after the windows launch up. I have refreshed the windows, removed the drivers of keyboard and trackpad and then reinstalled but they are not working. In the HP startup component test the are working perfectly but not working in the windows.Please help me and guide me.

2 REPLIES 2
Highlighted
Level 18
49,520 49,455 9,901 16,786
Message 2 of 3
Flag Post
HP Recommended

Hi,

 

One thing you could try would be to see if you can roll back to the previous bios version as follows.

 

Shut down the notebook.  Tap away at the esc key as you start the notebook to enter the Start-up Menu.  Select the Diagnostic Menu option ( f2 ).

 

Select the Firmware Management option and then select the BIOS Rollback option.

 

Regards,

 

DP-K

 

 

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

I have tried to roll back the bios version but it reverts to the same upgraded version and do not reverts to the old version

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation