Keyboard keys number area 0 and enter not working after a update

[BigAl11]

Kumar 0307 

I usually don't have any problems with my computer but I've run into this one can't figure it out

[Kumar0307]

@BigAl11

The system specifications cannot be shared on a public post and hence the image you sent is blocked as it contains sensitive information about your computer.

You have not answered the below questions:

• What was the result of the diagnostics test? Pass or Fail?
• Can you connect an external keyboard and check if that works fine?

Keep me posted.

[BigAl11]

keyboard passed. I did not mean to post sensitive info. during market open  6am to4pm est am pretty busy Kumar0307. 

I appreciate everything you and others do to help .

What seemed awful funny to me I noticed I had the zero key and the enter key on the numeric pad not working and then I noticed the caps lock light was stop working as well. I can’t understand why the keyboard would fail ...no abuse on the keyboard and it is on the desk all the time, no children just me. When noticed sort coming ran diagnostics test then caps lock light was off, this is why I said maybe operator error for it did not really match identically with my keyboard the FN key was not addressed the insert key print SC seemed to be a problem as well....

Any ideas is appreciated

[BigAl11]

Kumar0307 and Nirvana_95 

Nirvana_95 thank you for your inquiry I'm a day trader so I really don't have time to mess with this but you guys are on here now so I will take the information you leave on the site and retry everything this weekend while I have the time thank you

[Kumar0307]

@BigAl11

If you are still facing the same issue, let us reinstall the keyboard in Device Manager.

1) In Windows, search for and open Device Manager. 

2) Double-click Keyboards. 

3) Right-click on the keyboard drivers and click on uninstall. 

4) Restart the computer.  

If this does not help, go to recovery mode(command prompt) by tapping F11 while restarting the computer.

Type in CMD and check if the keys are working fine. If yes, it means this is a software issue with the Win OS.

Let me know how it goes.