02-05-2020 04:53 PM - last edited on 02-05-2020 05:09 PM by Arthur-c
My name Harsh shrivastava
i am from Bangalore Karnataka (india) pin-560100
1- My keyboard is not working i want to replace the same so please
2- After upgrade to windows 10 system performance is too slow.
3- After upgrade to windows 10, fingerprint reader to unlock system is also not working.
4- Fan noise is increased.
i also get connected with HP Service center, they replied that original keyboard won't be available.
02-08-2020 08:32 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did the HP service center confirm its a hardware related issue with the keyboard?
- Have you performed the Keyboard test?
While you respond to that, let's try these steps:
Firstly, perform Windows Update and HP Support Assistant: ( do not skip any troubleshooting steps if you feel steps are repeating )
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open the HP Support Assistant, double-click the HP Support Assistant icon .
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee