Keyboard not working

[Lilticusltd]

Hi I was given this laptop , the prior owner had removed the hd and on this model you have to virtually taken the laptop apart to get to the drive so they didn’t really put it back together properly so all the ribbons were unplugged etc , I put in a new hd and reassembled it but the keyboard doesn’t work now , it won’t even work in the bios so I’m pretty sure it’s a hardware issue , it all works great with a external keyboard so i loaded windows , drivers etc did all the tests I could but the keyboard comes back as fine in all of them and I know it’s getting power because the WiFi light is on 

[praveen196]

@Lilticusltd Welcome to HP Community!

I understand that you are facing issues with the keyboard.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 Or you can conatct a local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!