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‎01-07-2019 04:58 AM

HP Recommended
Product: HP Pavilion x360 Convertible 14-cd0xxx
Operating System: Microsoft Windows 10 (64-bit)

HP PC Hardware Diagnostics Windows Application

Keyboard test failed, failing Keys = 6, 7, y, u, h, j, n, m
5 people had the same question
1 REPLY 1

‎01-08-2019 02:30 PM

HP Recommended

 

@HarshalRaje,

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post you need assistance with the keyboard issue for your HP Pavilion notebook. No worries, I'll be glad to help you.

 

In this scenario, you have run a test on the keyboard which seems to have failed. I would suggest you capture the failure ID 24-character code and follow the instructions. I will share you few details through a private message about the service options dedicated to your product, please watch your inbox for more information.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as Solution" from the drop-down menu on the upper right corner.

Jeet_Singh
I am an HP Employee

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