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‎11-01-2020 07:23 AM

HP Recommended
Product: Hp Pavillion 15-bc001ng
Operating System: Microsoft Windows 10 (64-bit)

Hello Guys,

I waited with this problem because it never came into my way and it didnt really matter but now im getting into a specific program for university and i need your help. My Keyboard from my Laptop uses the wrong driver i think. I will attach a photo of my keyboard underneath. The marked Keys are the Problem. With the Hardware Diagnostic tool from Hp i figured out, that my System thinks that the "< >" -Button is a second ctrl Button and that there is another button next to shift. How can i fix this problem?  

WhatsApp Image 2020-11-01 at 14.54.45.jpegInkedWhatsApp Image 2020-11-01 at 14.54.45_LI.jpg

2 REPLIES 2

‎11-01-2020 07:26 AM - edited ‎11-01-2020 07:31 AM

HP Recommended

i think the pictures are bugged, works in Preview but cannot upload them properly. Anyway i hope my description is enough to solve this problem

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‎11-05-2020 02:12 PM

HP Recommended

@Florianf001

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact issue you are facing?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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