Kindly explain to me what these Warranty means?

[Sushi123]

Can someone please help me understand what exactly the Warranty covers and not? Thanks!

I read this article but still needs more help understanding. [Content Removed]

I don't know why the content is removed, it's just a link of an article from HP website itself.

https://www.hp.com/us-en/shop/tech-takes/understanding-hp-warranty-support?catalogId=10051&langId=-1...

Also, please help me understand if battery replacement is covered? What are the conditions and limitations? Would it fall under  "normal wear and tear", is that why it would not be covered?

HP Support Assistant dashboard (Program) shows : Care Pack
HP Support Warranty Status (Website) shows : Bundled warranty

I don't know why these things show me (2) different warranty.

[banhien]

---

@Sushi123 wrote:

What are the conditions and limitations? Would it fall under  "normal wear and tear", is that why it would not be covered?

---

@Sushi123 

HP does NOT cover normal wear and tear like ALL over vendors for 99.9% of consumers goods from a tyre of your car to a TV. Please read more info

              https://www.hp.com/us-en/shop/tech-takes/understanding-hp-warranty-support

Regards.

[Sushi123]

Thanks for the response. But isn't it just what I said? 

[Alden4 · Accepted solution]

Hi @Sushi123,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support 

[Sushi123]

Hi @Alden4,

Great to know you're an HP employee! 

For some reason I can't find any way to send/accept private message. There's no option anywhere I click.

I'm trying to navigate how the community works but I'm having issues using this. Please help me :

• how to mention username
• how to access private message. I can't see any icon. If you could be so kind to send me pm and I'll figure out if I receive any
• I don't know why the links I add in here get removed

I wanna provide a photo here but for some reason, it just gets being removed and I'm worried that I might be banned if I keep doing it.

Thank you.

[Sushi123]

Oh, all of a sudden, I can see an envelope icon now. I will try and see if I can send you a private message now.

Thanks.

[Sushi123]

So.. I am unable to send private message I get this error:

Correct the highlighted errors and try again.

• Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.

I'm trying to send you my laptop's product number and serial number.  No links, nothing.. just pure text. 

[Sushi123]

Hello, it looks like my private message is not going through.. Please.. I really need someone's help.. Because the agents that I'm currently messaging with are not very responsive to my inquiries, and according to them the warranty for battery is only 1 year. 

i really need urgently as the days are running and my active "Bundled Warranty" is going to expired on the 31st of Oct 2024.

Please help...