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JD3135
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La batterie de mon elitebook G5 ne dépasse plus 79% de charge malgré les outils de réparation

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HP Elitebook 830 G5
Microsoft Windows 10 (64-bit)

Bonjour,

Depuis peu mon ordi ne charge plus au delà de 79%

j'ai eu beau faire toutes les recommandations pour réparer ce dysfonctionnement, rien à faire 

et même si depuis je ne la branche que quand il en a besoin = je vide la batterie et laisse branché au maxi, là non plus pas de modif et plafond de charge 79%

zut !!

il est encore sous garanti = ceci sera pris en charge ?

merci

jd

 

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MatheusH
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Hey @JD3135  !

Hope your doing fine! ?

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.





Thank you for your understanding.

Regards.

I work on behalf of HP.
HP Support Community Moderator
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Greg113
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Hi

 

I have exactly the same issue with my battery since 3 weeks (more or less).  My PC is 2 years old. It seems that an update related to the ioptimization of the battery is involved but I do not find out where I have to adjut the parameters.

 

Would you please help me ?

 

Regards

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The_Fossette
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@Greg113

 

What is the product number of your computer?

 

Cheers!

The_Fossette
I am an HP Employee

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Greg113
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Hi

 

My PC is a HP Elitebook 840 G5.

ProdID 3JX29EA#ABF

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densmelo
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Hello, I had the same issue since an update to optimize the battery.

I found a parameter in power management in BIOS (F10 on startup).

You will have 3 choices between :

- optimize battery health (which can charge the battery up to 80% max)

- let HP power management optimize (or something like that)

- and maximum battery capacity (charge 100% even if the PC is plugged on DC)

On my PC, i choose the second (let the system optimize) and my battery can now be charged more than 79%.

Hope it will help other users.

 

Regards.

Denis.

densmelo
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Bonjour, c'est une option qui se trouve dans le BIOS (F10 au démarrage), puis power management. Il faut sélectionner le choix n°2, à savoir laisser le système gérer (car par défaut suite à une mise à jour, l'option n°1 est activée = optimisation de la santé de la batterie et donc charge max 80%).

Cordialement.

Denis.

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Greg113
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Hello Denis

 

Thanks for the tip !

 

It is ok now

 

Regards

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