Laptop Battery Fire

[G_Lee9]

I was rebooting my computer and the area under the touchpad sparked, distorted the frame, and released smoke. I went to open some windows and came back to a lot more smoke and checked under the computer. The back had melted off. I moved it to the bathtub to keep it away from anything flammable. I can't find any way to report this to HP.

[Dragon-Fur]

@G_Lee9 

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[Kuroi_Kenshi]

Hi @G_Lee9,

Welcome to the HP Support Community!

I understand how serious and frightening this experience was, especially with your HP Laptop 17-cn2063cl (641G6UA). Thank you for sharing the details. We’ll make sure this is looked into properly.

To proceed further with the escalation, please send us a private message with the following information:

First Name:

Last Name:

Serial Number:

Product ID:

Contact number:

Full Address:

Country:

Pincode:

Email:

Best Time to reach: 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Once we receive these details, we will review your case and move it to the appropriate team for investigation.

We’re here to support you, please send the requested information via private message so we can continue.

Best regards,