Laptop Battery not charging when the poweron and start charging when poweroff

[Sammoses777]

My laptop is not charging when it is plugged and power on and it start charging when the poweroff but some times it charges randomly 

[Garp_senchau · Accepted solution]

@Sammoses777, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

The issue you're facing with your laptop not charging properly could be caused by several factors. Here's a troubleshooting guide to help you identify and resolve this issue:

Check Power Connections:

• Ensure that the power adapter is properly connected to both the laptop and a working electrical outlet.
• Try using a different power outlet to rule out any issues with the current one.

Inspect Adapter and Cable:

• Examine the power adapter and cable for any visible damage. If damaged, consider replacing them.
• Try using a different compatible adapter if available to see if the issue persists.

Battery Status:

• Go to your laptop's control panel or use the HP Power Manager to check the battery health and status. If it's not recognized, it might indicate a hardware issue.

Battery Health Management Settings:

• Access the HP Power Manager (if available) to verify the battery settings.
• Make sure the charge settings are not set to limit the charge or optimize battery health by capping it at 80% as this might affect how it charges.

BIOS Settings:

• Restart your laptop and enter the BIOS setup by pressing F10 repeatedly as it starts.
• Navigate to the "Power Management" or similar tab and check the settings related to battery and power. Ensure these are set correctly.

Software and Drivers:

• Make sure your operating system and drivers, especially the power management drivers, are up to date.
• Visit the HP Customer Support - Software and Driver Downloads for the latest updates specifically for your laptop model.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,