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Message 1 of 4
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Laptop Battery not charging

HP Recommended
HP Omen 17
Microsoft Windows 10 (64-bit)

I have an HP Omen, 17 inch. The machine is just over two years old. 

Laptop battery died in March or so- changed it out when I had the time and money, sadly this was about 3 months later in June. This solved the charging issue but only for about two weeks- the battery still held a charge but would not gain a charge. I changed the battery in early December for a second time, but when this did not work there was a recommendation to get a new charger. This did not solve the issue either- how do I further trouble shoot to help identify the problem? I am guessing has become  a hardware issue, just not sure how to identify it

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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

Hi@jlanese15, Welcome to the HP Support Community!

 

It looks like your Notebook is not charging the Battery, We will surely assist you with this issue

 

Please perform the shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for the "Plugged In Charging" message on the Battery icon

 

After performing all the steps if you are facing the same issue still, please perform three more steps:

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

2. Update the latest BIOS for your Notebook from HP Support Site

3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook 

Note: If a known good battery is also not charging we need to replace the system board

 

How to improve the life of a Battery:

1. Power Plan should be set correctly for extended battery life

2. Please keep the Screen Brightness at the lower level

3. Please turn OFF Wi-Fi Connection when not in use

4. Please remove the CD/DVD's from the Optical Drive when not in use

 

Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/my-en/document/c04700771

 

 Hope this helps, for any further queries reply to the post and feel free to join us again

             

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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Message 3 of 4
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This is an ongoing issue with my omen. It happens after the windows updates, and sometimes if impacts the keyboard backlights as well. In all cases but this last one it is resolved in a few weeks. This last time with me it has gone on for months. HP says it is not their issue and windows spent 3 hours on my laptop then stated it was an HP issue. I have tried all the steps suggested and nothing has made my laptop charge for more than a few seconds and those few seconds of charging are when my computer is glitching and looks like it is going to crash. I have no advice, just wanted you to know that I am in the same boat. It is a sad scenario when the omen is not a cheap machine. 

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HP Support Agent
HP Support Agent
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Message 4 of 4
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 @omenisbroken,

 

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

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