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Laptop Battery will not calibrate

HP Recommended
HP Notebook 15s-fq1003na
Microsoft Windows 10 (64-bit)

I run the battery management as it alerted me to the fact that the battery on my HP Notebook 15s-fq1003na needed calibrating...despite following the instructions to charge at 100% for 3hours and re-run the battery check, it still does not calibrate. Another HP message suggests the battery may need replacing and as it's still under warrantee, i wanted to do that but the bot is worse than useless and gave me a telephone number for Photography London and the answer machine is full...probably all those HP customers!! 

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HP Support Agent
HP Support Agent
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@gildalau

 

I reviewed your post and I understand that you are getting a message to calibrate the battery.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you seeing this message in the HP support assistant? If yes, then I recommend you uninstall HP support assistant and then download and install it from the below link.

 

https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

 

Follow the steps in the below article to calibrate the battery.

 

https://support.hp.com/us-en/document/c04700771

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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