Laptop Doesn't Charge Unless it is off

[Ambrosia7]

I don't know when exactly this started happening but, recently when I've been trying to charge my computer it just doesn't unless it is closed and powered off. When it's closed the orange light will be on but once I open it the white light turns on and if I unplug the charger it turns back off but it doesn't charge unless it's off which isn't useful at all. Sometimes I will also have to keep unplugging and replugging in the charger just so the light can come on when it's off. I tried to update the drivers and it says they're up to date and due to my laptop model, I can't remove the battery, I would have to unscrew it and everything. Please, I need some kind of solution asap, my new semester just started.

[The_Fossette]

@Ambrosia7

I reviewed your post and I understand that the battery is not getting charged when the laptop is turned on.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

Meanwhile, I recommend you update the BIOS from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Restart the computer and the issue should be fixed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe