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‎08-12-2016 05:17 PM

HP Recommended
Product: pavilion
Operating System: Microsoft Windows 8 (64-bit)

My laptop is asking me to enter administrator password or power on password. Please help. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-12-2016 05:30 PM - edited ‎08-12-2016 05:31 PM

HP Recommended

@Litata

 

Enter 06425089

 

REO

View solution in original post

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14 REPLIES 14

‎08-12-2016 05:20 PM - edited ‎08-12-2016 05:21 PM

HP Recommended

@Litata

 

When asked for the password just hit enter 3 times.

 

Post any code you receive.

 

REO

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‎08-12-2016 05:22 PM

HP Recommended

Hi,

 

Please perform recovery from F11 recovery partition. If that doesnot fix the issue, plaese order a recovery media either by calling 1-800-474-6836 or www.hp.com/support.

 

Run a recovery from F11 : steps to run a recovery

  •  power down the note book 
  • as soon as you hit the power button , keep tapping the esc key on the top left corner until a new window opens up(the start up menu ) 
  • choose the option f11 and choose the option trouble shooting, and run the option called recovery

Note: recovery  will cause all the data to be lost on your computer and makes the computer to go back to day 1 condition , try and back up the data before you run the recovery.

 

Thanks.

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‎08-12-2016 05:28 PM

HP Recommended

19547047

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‎08-12-2016 05:30 PM - edited ‎08-12-2016 05:31 PM

HP Recommended

@Litata

 

Enter 06425089

 

REO

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‎08-12-2016 05:36 PM

HP Recommended

@REO 

It worked but I don't see anything happening. I see in the left bottom corner it reads ESC... Pause Startup

What should I do next?

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‎08-12-2016 05:46 PM

HP Recommended

Press Esc ->F11 recovery manager->troubleshooting-> select the operating system-> it will ask for recovery with/without files-> select the option accordingly-> the process will start.

 

*** The data will be lost***

 

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‎08-12-2016 05:56 PM

HP Recommended

@Litata

 

Sorry to hear that.

 

This can happen when the Hard Drive fails.

 

Power-on laptop and start tapping Esc or F10.

 

Go into diagnostics and run the hard drive test.

 

Let us know the result.

 

REO

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‎08-12-2016 05:58 PM

HP Recommended

@Litata

 

Did it boot or are you still having trouble???

 

REO

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‎08-12-2016 06:06 PM

HP Recommended

It is an issue with the Operating System not Hardware issue. You can directly perform recovery. Performing recovery from F11 will fix the issue.

 

Thanks.

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