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‎02-12-2025 06:11 PM

HP Recommended

Hi,

I am writing to report an issue with my HP Envy laptop that's about a year old. The left hinge has broken, resulting in a cracked and bulging left corner. This malfunction occurred despite the laptop not being dropped or mishandled. Consequently, when I open and close the laptop, the hinge shifts, causing the lower case to separate from the upper case. This has made it difficult to operate the laptop properly. Please note that the warranty on this laptop has expired. 

Thank you in advance for your help.

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1 REPLY 1

‎02-19-2025 06:21 AM

HP Recommended

@MoMax,

 

Thank you for reaching out to us. We understand the inconvenience caused by the issue with your HP Envy laptop. Based on your description, we can assist you with replacing the left hinge. However, please note that since the warranty has expired, this service will be subject to a charge.

 

If you'd like to proceed, we can provide you with a quote for the repair. Please let us know how you'd like to move forward, and we will be happy to assist you further.

 

Thank you for your understanding, and we look forward to helping you resolve this issue.

 

Regards,

Garp_Senchau
I am an HP Employee

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