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Laptop Hinge broke and screen cover comes loose

HP Recommended
Pavilion Gaming Laptop 15-cx0xxx
Microsoft Windows 10 (64-bit)


Since last weekend my laptop makes crunch noises if i open it up and the screen cover off the display comes off in the bottem left.I found multiple people online with the same problem occuring after different times of owning the laptop but nobody got a reply from HP with a permanent solution. Is there a possible permanent fix, after which it will not occur again after just 3 months, and how much would it cost to get it fixed by a service provider.

display cover coming loosedisplay cover coming loose


Edit: well looks like HP doesn't really care about their customer since the message from toad nothing more came forth from this. I make sure to never buy HP again and discourage all the person i work with now and in the future to not buy HP for work or personal use.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to HP Support Community

I understand your concerns and frustrations


I will escalate your case to HP's regional escalation team and a case manager will get back to you


Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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