cancel
Showing results for 
Search instead for 
Did you mean: 
p4l4ni
New member
1 0 0 0
Message 1 of 2
62
Flag Post

Laptop Hinge broke and screen cover comes loose

HP Recommended
Pavilion Gaming Laptop 15-cx0xxx
Microsoft Windows 10 (64-bit)

Hello 

Since last weekend my laptop makes crunch noises if i open it up and the screen cover off the display comes off in the bottem left.I found multiple people online with the same problem occuring after different times of owning the laptop but nobody got a reply from HP with a permanent solution. Is there a possible permanent fix, after which it will not occur again after just 3 months, and how much would it cost to get it fixed by a service provider.

display cover coming loosedisplay cover coming loose

 

Edit: well looks like HP doesn't really care about their customer since the message from toad nothing more came forth from this. I make sure to never buy HP again and discourage all the person i work with now and in the future to not buy HP for work or personal use.

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
21,042 21,029 1,278 1,303
Message 2 of 2
Flag Post
HP Recommended

@p4l4ni

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation