03-04-2017 09:16 AM
My laptop immediately shuts down when the AC adapter is removed, and there is a brand new battery in the laptop. The laptop hard drive was corrupted, so it was replaced with an SSD and a windows 10 OS. At first, I thought the battery was bad, so i bought an HP certified battery, and now it is telling me that it's plugged in and not charging. So now I believe I'm missing a driver. I tried running a test on the battery through the bios, and it got hung up on the battery test, so i performed an extensive test on the whole unit, and it said the battery wasn't installed. Then I tried to run a battery test through HP Support Assistant and then a Blue Screen Error apeared. The "stop code was: DRIVER IRQL NOT LESS OR EQUAL. What failed: ACPL.sys"
And unfortunately, because of the new install of the hard drive, The HP Recovery manager is not installed because this application only comes with factory laptops and is not avaliable for download through the HP Website.
What im looking to do, is to have the laptop be able to run on the battery.
03-04-2017 10:13 AM
Understood but a battery does not need a driver for simple operation. All that happens with pure hardware. The battery will work and charge if everything is good even without a hard drive in the system. You can prove that to yourself. Remove the hard drive if possible and try to charge the battery and run the system on it. If you still can't, then it is a problem with the motherboard and not with Windows.