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Honor Student
Posts: 2
Member Since: ‎07-23-2014
Message 1 of 3 (258 Views)

Laptop Keys Not Working

A number of keys have stopped working on my HP Pavillion G6, specifically the G, H and Backspace.
I've tried a number of solutions including restarting, shutting down and removing the battery then holding the power key for 60 seconds.
All of these options haven't worked, also tried blowing under the keys to remove any debris.
Any other solutions would be much appreciated, thanks!
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Posts: 45,899
Member Since: ‎09-24-2010
Message 2 of 3 (254 Views)

Re: Laptop Keys Not Working



While this could be a hardware issue, it's always worth trying the following.


Open windows Control Panel, open Device Manager, expand Keyboards, right click 'Standard PS/2 Keyboard' and select Uninstall.


When this has completed, shut down the notebook - if you're running Window 8/8.1, do this by holding down the left Shift key as you click on Shutdown to temporarily prevent a hybrid boot.


Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.


Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.






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Windows Insider MVP

Honor Student
Posts: 2
Member Since: ‎07-23-2014
Message 3 of 3 (216 Views)

Re: Laptop Keys Not Working

Thanks for your suggestion, unfortunately it doesn't seem to of done the trick.
I'm particularly struggling to get the start up menu to open despite tapping the esc key throughout start up and when prompted.
I uninstalled the keyboard as you suggested and windows seemed to automatically reinstall when it booted up.
Still the keys I referred to aren't working.

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