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Rice4Asians Top Student
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Laptop Lags When Gaming+Charging

HP Envy x360 m6 Convertible
Microsoft Windows 10 (64-bit)

Hi everyone!

 

I recently had trouble with my new laptop. Seemingly after a routine BIOS and Windows update, games I play lag whenever the AC adapter is plugged in. This did not happen immediately after purchase. 

 

When I remove the AC adapter, games do not lag. I have checked the power saving setttings, and putting it on max performance on marginally made the lag better. I still see lag spikes every 5-10 seconds. 

 

I would appreciate any help from an expert because I've exhausted all my options in months since getting this laptop.

 

Thank you!

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Associate Professor
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Hi,

 

Have you update the following?

 

-BIOS

-Graphics Driver

-Windows update (Double Check it)

 

Note: If you are using Norton or third party Antivirus REMOVE THEM! and stay with McAfee..

 

 

 

 

"Education costs money; so does Ignorance"

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Rice4Asians Top Student
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Hello ichi730, 

 

I have updated everything through Windows Update and HP Support Assistant. Are there updates that I should get somewhere else? I found that BIOS updates were usually from the HP Support Assistant and where do you propose I update my graphics driver?

 

 

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@Rice4Asians wrote:

Hello ichi730, 

 

I have updated everything through Windows Update and HP Support Assistant. Are there updates that I should get somewhere else? I found that BIOS updates were usually from the HP Support Assistant and where do you propose I update my graphics driver?

 

 


Yes. Go to hp.com/support enter your product number and search software and driver tab you should be able to update the driver for graphics card there.

"Education costs money; so does Ignorance"

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Rice4Asians Top Student
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So it turns out that I ended up updating my grahpics drivers through the options in the control panel. That actually ended up solving my issue! I don't know how that connects to why it lagged while charging, but I guess I won't complain :). 

 

Thank you so much for the help!

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