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‎10-15-2016 03:55 PM

HP Recommended
Product: HP Envy x360 m6 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone!

 

I recently had trouble with my new laptop. Seemingly after a routine BIOS and Windows update, games I play lag whenever the AC adapter is plugged in. This did not happen immediately after purchase. 

 

When I remove the AC adapter, games do not lag. I have checked the power saving setttings, and putting it on max performance on marginally made the lag better. I still see lag spikes every 5-10 seconds. 

 

I would appreciate any help from an expert because I've exhausted all my options in months since getting this laptop.

 

Thank you!

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-16-2016 04:18 PM

HP Recommended
@Rice4Asians wrote:

Hello ichi730, 

 

I have updated everything through Windows Update and HP Support Assistant. Are there updates that I should get somewhere else? I found that BIOS updates were usually from the HP Support Assistant and where do you propose I update my graphics driver?

 

 

Yes. Go to hp.com/support enter your product number and search software and driver tab you should be able to update the driver for graphics card there.

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


View solution in original post

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4 REPLIES 4

‎10-15-2016 05:56 PM

HP Recommended

Hi,

 

Have you update the following?

 

-BIOS

-Graphics Driver

-Windows update (Double Check it)

 

Note: If you are using Norton or third party Antivirus REMOVE THEM! and stay with McAfee..

 

 

 

 

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No

‎10-16-2016 02:51 PM

HP Recommended

Hello ichi730, 

 

I have updated everything through Windows Update and HP Support Assistant. Are there updates that I should get somewhere else? I found that BIOS updates were usually from the HP Support Assistant and where do you propose I update my graphics driver?

 

 

Was this reply helpful? Yes No

‎10-16-2016 04:18 PM

HP Recommended
@Rice4Asians wrote:

Hello ichi730, 

 

I have updated everything through Windows Update and HP Support Assistant. Are there updates that I should get somewhere else? I found that BIOS updates were usually from the HP Support Assistant and where do you propose I update my graphics driver?

 

 

Yes. Go to hp.com/support enter your product number and search software and driver tab you should be able to update the driver for graphics card there.

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No

‎10-17-2016 03:29 PM

HP Recommended

So it turns out that I ended up updating my grahpics drivers through the options in the control panel. That actually ended up solving my issue! I don't know how that connects to why it lagged while charging, but I guess I won't complain :). 

 

Thank you so much for the help!

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