Laptop Motherboard HP pavilion G6 1020ss

[Agonza]

I bought a laptop motherboard for my HP Pavillion G6, after bios update from F.02 to F52 all look OK but after a few minute later the motherboard burned. What happen here? I have to mention  I adquired the board from China.

[The_Fossette]

Hi @Agonza

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that after the bios update the motherboard burnt.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

I would like to inform you that there may be short or may be some issue with the power as you have mentioned that the motherboard is burnt. That said, until and unless the computer is checked physically at an HP repair center I will not be able to tell the exact reason for the motherboard failure.

I recommend you to contact phone support and check the available service options for your computer. Here is how you can get in touch with the phone support.

Open link:  www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Hope that answers your question and you have a great day!

Take care.

Cheers!