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‎10-19-2019 11:31 AM

HP Recommended
Product: HP Spectre x360 - 15t-df100 CTO
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Thunderbolt G2 Dock with Audio that I purchased when I bought my computer. Recently it has stopped charging my laptop. I found a support article stating that the battery may go in to protected mode and will only charge via the normal charger (not USB-C). The solution states to charge it via the normal charger and then after that it will again charge via USB-C. I tried that but it does not appear to be working. Yesterday while using the computer continuously for multiple hours the battery ran down even though it was plugged in to the dock. The batter icon in the task bar indicates that it is plugged in and charging and the orange charge light is one. All of my software and drivers are up-to-date.

 

Are there any solutions for this issue?

 

Regards,

Chris

2 people had the same question
1 REPLY 1

‎11-19-2019 07:08 AM

HP Recommended

Are there any solutions to this? I can get my PC to charge through the Thunderbolt connection but if I'm using it a lot the battery will slowly deplete. It is like the Thunderbolt connection isn't able to deliver enough current to keep the PC charged when it is used heavily for a period of time.

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