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dschmidt4007
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Laptop Problems

HP Recommended
HP Pavillion 13-bb0015cl
Microsoft Windows 10 (64-bit)

I purchased the HP Pavillion 13 laptop less than 3 months ago, and now for the THIRD TIME  in the last month, I will have to send it back to the HP repair facility.  The first time I sent it back, the Main Board had to be replaced.  The second time I sent it back, the Battery, the Raw Panel, the SSD, and a video cable were replaced.  Today, the system cooling fan failed so of course I have to wait another 2-4 days to get a box for return, another 2-3 days for the service center to receive it, another xx days for repair, another 2-3 days for its return.  So I will have been without the services of this laptop for over 1/3 of the time I have had it since purchase (purchased it on 6/29/21).   At some point, does someone other than me think I should just get a full refund?

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WAWood
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Message 2 of 2
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HP Recommended

@dschmidt4007 

I do understand your concern, and if you lived in the U.K., you would have legal support to return the laptop and demand a full refund -- as they have consumer protection laws that put a threshold on how many times you have to put up with the supplier repairing it before you can junk it for a refund.

 

But here in the U.S., there is no such legal protection and we here are not allowed to intervene in these support issues.

 

So you would have to take this up with HP, and their general approach, is if you have used it for several months, even despite support issues, they will not issue a refund.

 

HP does not provide links for phone support in the US because of Scammers that were harvesting those numbers, calling customers, and charging them money for services they did not need.

To get a phone number, you have to go to the HP site listed below, create a support case, and after that, HP will provide contact information, possibly including a phone number. That link is not going to let you create a support ticket if your warranty has expired -- because HP does not provide phone support outside of the warranty period.

US contact link: https://support.hp.com/us-en/contact-hp

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