Laptop Shutting down immediately after charge in battery drops below 40%

[Bikramghosh09]

After recent windows feature update 1903

and bios update f.66 laptop is shutting down in its own manner whenever charge in battery falls below 40 % laptop automatically turns off there is no overheating issue at all. When laptop is on ac power source it works fine. I don't know why this is happening but its very serious issue this problem interrupt with my studies PLEASE HELP ME IN AMIDST OF THIS COVID19 

Specifications

OS- Windows 10 64 bit

Processor- Intel core i3-7020u @2.30Ghz

Memory- 4GB micron 2400 MHz

System board - 832A 23.78

System BIOS - F.66

[TEJ1602 · Accepted solution]

@Bikramghosh09, Welcome to HP Support Community!

Let's try reinstalling the Microsoft ACPI-Compliant Control Method Battery 

1) In the search box, type, and open “Device Manager”. 

2) Expand “Batteries”. 

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

4) Click on “Uninstall”. 

5) At the prompt put a check in the box to remove the current driver 

6) Shutdown the computer. 

7) Remove the battery for a minute and then put it back in. 

😎 When the computer comes back up it should automatically find the driver. 

9) Go to Device Manager. 

10) Expand Batteries. 

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

Also, try updating the computer - 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

This document has the most relevant troubleshooting if your battery appears to be not charging- Battery Does not Power Notebook or Hold a Charge 

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery. 

HP Notebook PCs - Using and Testing the AC Power Adapter

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!