04-11-2017 03:35 PM
Hi, my computer has never held a charge. When my battery is fully charged, and I turn it off, and I leave it alone for about 2 weeks, the battery drains completely. Many users have this problem. Does anyone know of a fix?
04-11-2017 11:00 PM
I know its an issue but I haven't heard of anything new lately.
There was the Sphinx fix that someone uploaded to Google Drive that technicians were using but I think I heard it was no longer working since newer Windows updates came out.
You can take a look here and try at your own risk... https://h30434.www3.hp.com
Otherwise, if your PC is still under warranty, I would contact HP Support directly and make them fix it asap.