Laptop battery issue and slowness

[Gorakh]

System type: HP Laptop 15q-bu0xx

Product name:   2TZ31PA#ACJ

Serial Number: [Private information removed]

System name: GTN004 (for owner/Admin Gorakh Tukaram Narwade)

My contact details: [Private information removed]

My 3 major Issue Details:

1)  Battery Problem:

Hi HP support Team,

Kindly read my whole message before your investigation.

Really, I'm in  very trouble due to the Battery problem. Suddenly my battery is not working.

It was showing  0% charging even though I have plugged in the Charger.

I have attached the original battery specifications (Battery received with laptop while purchasing) in this message.

Below are the actions done my end:

1) Tried to check this issue by troubleshooting through Control Panel> Update & security > Troubleshoot> Power> trouble shooter. (This method did not worked)

2) Uninstalled and updated the battery drivers.(This method did not work)

3) Resetting/updating the BIOS setting: later I set it as default setting but  it Did not work)

4) New battery purchased with the compatible with this product with the similar specifications with original battery (Battery company name: LAPPY POWER)

But this new battery was worked for only one month and again it started to same problem.

2) Laptop Slowness:

Laptop running is in very slow mode. done all background checking but not working.

Really due to these two problems I loosed my HP brand believe. I will not go for HP products in future if my issue is not solved. 

3) Windows did not provided the MS office.

Please resolve this issue ASAP.

Thank You.