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LaurenL1
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Laptop battery not holding charge

HP Recommended
HP Pavilion - 15-cw0598sa
Microsoft Windows 10 (32-bit)

I use my laptop for work only and in an attempt to prolong my battery life I usually wait until my battery is low before plugging it in to charge it up. However a month ago I tried to power the laptop on using just the battery itself (knowing that it had been charged while using the previous afternoon) and could not get it to switch on, I can now only get the laptop to power on when plugged in, and if I remove the charger from the laptop it immediately shuts down. It seems like the battery isn't charging or holding any power at all and I can't figure out why this would have happened. 

 

My battery settings are also showing a decrease in the percentage of battery available, it's dropped from 60% to 52% over the past couple of weeks.

 

I did an HP battery check which said the battery is ok and I ran a BIOS update but neither of these have helped. I've also tried uninstalling Microsoft ACPI Compliant Control Method Battery in device manager and  restarted my laptop but this didn't do anything either.

 

If anyone has any suggestions I'd really appreciate it!

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@LaurenL1

 

Welcome to HP Support Community


I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest you contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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